Senior Medical Virtual Assistant & Healthcare Support Specialist
Philippines
Dedicated Healthcare Support Specialist with extensive experience in clinical administrative operations, medical front-desk assistance, and healthcare insurance sectors. Proven track record coordinating with medical practices to manage complex doctor calendars, patient scheduling, and clinical documentation with zero friction. Proficient in patient tracking, billing coordination, and navigating specialized practice management systems. Expert at ensuring absolute accuracy and maintaining data compliance so practitioners can focus entirely on patient care.
HOTELPLANNER, full_time
Sep 2023 to Oct 2025
-Managed more than 500 monthly hotel bookings while maintaining a 75% inbound sales conversion rate. -Generated $121,616.93 in prepaid booking revenue within a two-week period. -Improved repeat bookings by 30% through CRM optimization and strategic customer follow-up initiatives. -Maintained 99.8% billing and payment processing accuracy while handling high-volume customer transactions. Consistently exceeded performance metrics in sales, customer retention, and operational productivity.
HAKUNA MATATA GOWNS, full_time
Dec 2016 to Dec 2026
-Built and scaled a profitable online gown business managing over 200 monthly orders through Facebook Live selling and TikTok marketing strategies. -Increased quarterly revenue growth by 25%–30% through optimized digital campaigns, customer acquisition strategies, and conversion-focused content. -Managed end-to-end business operations including CRM management, customer engagement, inventory coordination, order fulfillment, and logistics. -Developed scalable operational workflows that improved efficiency and customer satisfaction.
UNITEDHEALTHCARE – OPTUM GLOBAL SOLUTIONS, full_time
Oct 2016 to Feb 2020
-Provided HIPAA-compliant phone, email, and chat support to more than 1,000 healthcare members monthly. -Assisted patients with claims processing, benefits verification, provider coordination, and healthcare inquiries. -Improved member retention by 18% year-over-year through proactive education and support initiatives. -Maintained accuracy and compliance in all healthcare documentation and customer interactions.
NETSPEND & PAYPAL PREPAID MASTERCARD, full_time
Jul 2014 to Sep 2016
-Resolved approximately 95% of customer disputes during first contact, reducing escalation rates. -Supported U.S.-based customers with account security, fund transfers, compliance procedures, and financial account inquiries. -Contributed to a 25% increase in customer satisfaction through effective issue resolution and customer support strategies. -Ensured compliance with internal security and operational policies.
DISH NETWORK, full_time
Aug 2013 to Jul 2014
-Achieved a 40% upsell conversion rate while providing technical troubleshooting and customer support. -Maintained a first-call resolution rate exceeding 90%. -Documented technical cases and improved reporting workflows to support operational efficiency. -Delivered customer-focused technical solutions in a high-volume support environment.
SPRINT TELECOMMUNICATIONS, full_time
Jun 2011 to May 2013
-Assisted customers with billing inquiries, account management, upgrades, and service concerns. -Improved customer retention by 15% through proactive engagement and effective issue resolution. -Consistently achieved performance metrics related to sales, productivity, and customer satisfaction. -Managed high-volume customer interactions while maintaining service quality standards.