Virtual Assistant | Operations Admin Support | Customer Service
Cebu
I have a total of 10years of experience in a customer service field and I am a proactive and detail-oriented professional with 3 years of experience as an Operations Supervisor in the BPO industry. I specialize in team management, customer service, performance monitoring, problem-solving, and administrative tasks. My experience has helped me develop strong communication, organizational, and time-management skills. I am comfortable handling multiple responsibilities, meeting deadlines, resolving concerns, and ensuring quality results. I am eager to apply my skills as a Virtual Assistant and help business owners with administrative support, customer service, data entry, email management, scheduling, and other daily tasks. I am a fast learner, adaptable, reliable, and committed to delivering quality work. I value professionalism, confidentiality, and clear communication, and I am always willing to learn new tools and processes to support my clients' needs. If you are looking for someone who takes initiative, pays attention to detail, and is committed to helping your business run smoothly, I would be happy to work with you!
Elink Systems and Concepts, full_time
Apr 2025 to Jun 2026
- Trained and coached new hires on sales techniques, product knowledge, and customer engagement. - Facilitated training sessions, role-playing activities, and performance assessments. - Provided feedback and guidance to improve trainees’ sales skills and readiness. Key Achievements: - Awarded Rookie of the Year for outstanding performance. - Consistently achieved 100%–150% of monthly sales quotas.
Qualfon, full_time
Mar 2020 to Feb 2025
Key Achievements: - Recognized as Employee of the Year, Employee of the Quarter, and Employee of the Month for outstanding performance and dedication. - Earned a Six Sigma Green Belt certification, demonstrating knowledge of process improvement, data-driven problem-solving, and operational efficiency. - Supported team performance and achievement of operational targets through consistent coaching, performance monitoring, and action planning. - Promoted a culture of accountability, continuous improvement, and employee engagement. - Demonstrated strong leadership and problem-solving skills in managing daily operations and addressing performance challenges.
McDonald's, full_time
Apr 2015 to Mar 2020
I started as an all-around service crew member and was later promoted to Local Store Marketing. One of my greatest achievements was consistently exceeding sales targets, achieving up to 500% of the assigned goal. For example, instead of reaching the target of ₱125,000 in bookings, I was able to generate ₱500,000. In recognition of my performance and dedication, I was also awarded Employee of the Month and Employee of the Quarter.