Customer Support Specialist | Social Media Manager
Camarines Sur
With over eleven years of combined experience in customer support, virtual assistance, sales support, and social media management, I have developed strong communication, administrative, organizational, and problem-solving skills that I believe would allow me to make a valuable contribution to your team.
Blutron, full_time
Mar 2025 to Present
1) Responds to customer inquiries, complaints, and feedback through various channels (phone, email, chat, social media) to resolve issues and provide assistance. 2) Troubleshoots problems, provides information about products/services, and guides customers through processes to ensure satisfaction. 3) Documents customer interactions, identifies trends in customer feedback, and collaborates with other departments to improve processes and products. 4)Develops and implements social media strategies to increase brand awareness, engage the target audience, and drive traffic to the company's website or physical locations. 5)Creates, curates, and publishes engaging content (text, images, videos) across various social media platforms while monitoring and responding to comments and messages. 6) Analyzes social media data and metrics to track performance, identify trends, and adjust strategies for optimal results.
Gold Standard Media Solutions, full_time
Feb 2017 to Dec 2024
1) Managing and Responding to Customer Emails: Handle incoming customer emails, addressing inquiries, issues, and requests in a timely and professional manner. 2) Order Processing and Tracking: Monitor the status of customer orders, ensuring accurate tracking information is provided, and updating customers on shipping, delays, or other order-related concerns. 3) Coordinating with Other Departments: Collaborate with the logistics, sales, and customer service teams to resolve any issues with orders and ensure smooth fulfillment and delivery.
Gold Standard Media Solutions, full_time
Feb 2017 to Dec 2024
1) Content Creation and Scheduling: Develop, curate, and schedule engaging social media content across various platforms to maintain consistent brand messaging and engagement. 2) Community Engagement: Monitor social media channels, respond to comments and messages, and engage with followers to foster a positive online community. 3) Analytics and Reporting: Track social media performance, gather insights, and assist in reporting on key metrics to help optimize strategies and content.
Gold Standard Media Solutions, full_time
Feb 2017 to Dec 2024
1) Building and Growing a Facebook Community: Manage and expand Facebook groups or pages by actively engaging with members, fostering discussions, and encouraging participation. 2) Content Creation and Posting: Regularly post relevant, engaging content tailored to the audience to increase interaction and build relationships within the community. 3) Monitoring and Responding to Engagement: Monitor group activity, respond to comments or messages, and address any questions or concerns to maintain a positive, active environment.
Sutherland Global Services, full_time
Sep 2014 to Jan 2017
1)Resolving Customer Issues: Provide timely and effective solutions to customer inquiries, problems, or complaints via phone, email, chat, or other communication channels. 2)Product Knowledge and Guidance: Assist customers by offering detailed information about products or services, guiding them on how to use features, troubleshoot problems, or make the most of their purchases. 3)Feedback Collection and Reporting: Gather customer feedback, track recurring issues, and relay insights to relevant teams to improve products, services, and overall customer experience. 3 consecutives month as top agent