E-commerce Specialist | Social Media Management
Tarlac
Hi, I'm Dwayne — an Omnichannel Customer Support Specialist with over 4 years of experience in e-commerce and tech support. I've spent most of my career helping online businesses keep customers happy and operations running smoothly, using tools like Shopify, Zendesk, and Recurly. At Talentpop (supporting Playermaker), I handled customer service across email, phone, chat, and SMS — troubleshooting product issues, processing refunds and reshipments, and managing subscriptions through Recurly, all while keeping 100% accuracy in documentation. Before that, at Sutherland, I supported Norton-Lifelock customers with technical and security software inquiries, handling high call volumes and de-escalating complex complaints. What sets me apart is attention to detail and follow-through — I don't just resolve a ticket, I document it properly and look for ways to make the process faster for the next person (I did this with refund tracking at Talentpop). I'm also genuinely into using AI tools to brainstorm ideas and fact-check content, which I bring into my own workflow to work smarter and catch mistakes early. I'm looking for e-commerce/VA roles where I can put my Shopify, customer support, and order/subscription management experience to work.
Playermaker, full_time
Dec 2022 to Mar 2025
I handled customer service across email, phone, chat, and SMS — troubleshooting product issues, processing refunds and reshipments, and managing subscriptions through Recurly, all while keeping 100% accuracy in documentation.
Sutherland, full_time
Nov 2020 to Nov 2022
I supported Norton-Lifelock customers with technical and security software inquiries, handling high call volumes and de-escalating complex complaints.