Customer Service and Sales Development Representative
Cebu
I have over 10 years of experience in customer service, supporting customers through phone, email, and chat across different markets, including the US, Australia, Singapore, Malaysia, and India. Throughout my CSR experience, I’ve developed strong communication, problem-solving, and customer relationship skills. I also have experience as a Sales Development Representative, where I focused on lead generation, prospecting, qualifying potential customers, and supporting the sales process. I’m adaptable, customer-focused, and comfortable working with CRM and support tools.
Lendzi, freelance
Dec 2025 to Present
As a Sales Development Representative at Lendzi, my role involved identifying and reaching out to potential customers, generating and qualifying leads, understanding their business needs, and determining whether they were a good fit for Lendzi’s financial solutions. I also maintained customer information in the CRM, followed up with prospects, and scheduled qualified leads for the sales team.
Lincraft, freelance
Aug 2025 to Present
Handle customer inquiries and concerns through email, phone, and chat. Assist customers with orders, deliveries, refunds, exchanges, product information, and store-related concerns. Investigate order and delivery issues by coordinating with stores, warehouses, logistics teams, and courier partners. Process and follow up on refunds, cancellations, replacements, and order adjustments. Provide accurate information regarding promotions, memberships, pricing, product availability, and company policies. Manage customer complaints professionally and provided appropriate resolutions to maintain customer satisfaction. Document customer interactions and maintained accurate records using CRM and customer service platforms. Escalate complex issues to the appropriate departments while ensuring timely follow-up with customers. Maintain a high level of professionalism, empathy, and attention to detail while handling multiple customer inquiries
Tires-easy LLC, freelance
Apr 2024 to Jun 2025
Assisted customers with tire orders, product inquiries, availability, pricing, and order status. Helped customers select suitable tires based on their vehicle requirements and preferences. Handled inquiries and concerns through phone, email, and chat. Processed and followed up on orders, returns, refunds, replacements, and cancellations. Coordinated with warehouses, shipping teams, and carriers regarding delivery delays, missing orders, and other logistics concerns. Resolved customer complaints professionally while providing appropriate solutions.
Concentrix Phils, full_time
Aug 2020 to Apr 2024
Provided technical support to Microsoft customers through phone, email, and chat. Diagnosed and resolved issues related to Windows, Microsoft applications, software, accounts, and basic system configuration. Guided customers through troubleshooting steps and provided clear, easy-to-follow technical instructions. Assisted with account access, password-related concerns, software installation, updates, and system settings. Used remote support and diagnostic tools to identify and resolve technical issues when required. Documented customer interactions, troubleshooting steps, and resolutions accurately in the support system. Escalated complex technical issues to the appropriate support teams when necessary. Maintained professionalism and empathy while handling frustrated customers.