Customer Care Specialist | 6+ Years Experience
Puerto Princesa, Philippines, Philippines
I have over 6 years of experience in customer service, supporting retail and subscription-based accounts through email, chat, and voice. I consistently meet KPIs such as CSAT, AHT, and FCR while handling high-volume inquiries with accuracy and professionalism. My strengths include clear communication, problem-solving, adaptability, and strong attention to detail. I’m comfortable using Google Workspace, Microsoft Office, CRM systems, and remote collaboration tools. What sets me apart is my ownership mindset. I focus on resolving issues efficiently, protecting the brand, and creating a positive customer experience. I bring reliability, consistency, and a customer-first approach that builds trust and long-term loyalty.
HelloConnect, full_time
Sep 2022 to Jan 2026
Handled customer inquiries primarily through email and chat with occasional voice support. Resolved customer concerns using established workflows. Provided accurate product and service information. Documented interactions and escalated complex issues when required.
Foundever(Sitel), full_time
Jul 2019 to Jun 2022
Provided high-volume customer support via chat, email, and phone. Assisted with billing, accounts, order, and basic technical issues. Maintained accurate documentation and followed escalation procedures. Account Experience Macy’s & Bloomingdale’s – order tracking, returns, refunds, payments, loyalty programs. Caesars Entertainment – hotel reservations, booking changes, loyalty inquiries. NortonLifeLock – subscription support, renewals, cancellations, basic troubleshooting.