Chat/Email Support
Catanduanes, Caramoran, PH
I am a customer service professional with more than 10 years of experience in the fields of healthcare, financial, technical support, retail subscription, social media, cruise line and SaaS. Skilled at managing concerns and resolving conflicts to maximize customer satisfaction.
TalentPop - Apply Design Inc, full_time
Dec 2025 to Present
• Assisted clients via chat in navigating and effectively using the virtual staging platform • Responded to customer inquiries regarding purchases, subscriptions, and pricing details • Troubleshot technical issues related to image uploads, AI enhancement and rendering errors, and both automated and manual staging outputs • Identified and escalated complex technical concerns to Level 2 support or management for resolution • Processed and escalated refund requests in accordance with company policies • Guided users through step-by-step solutions to ensure a smooth and successful staging experience • Maintained clear and professional communication to enhance customer satisfaction
RealPage Philippines, full_time
Aug 2022 to Oct 2025
• Provided technical support to users of a property management platform, addressing software-related issues and inquiries • Educated users on system features and best practices to support daily operations and account management • Managed and updated content on property websites, ensuring accuracy and timely information • Coordinated with third-party listing platforms to resolve integration issues related to unit availability and pricing data • Collaborated with internal teams to escalate and troubleshoot complex issues beyond available support tools
Royal Caribbean International, full_time
Feb 2022 to Aug 2022
• Investigated travel agent / guest complaints about booking(s), product, service, billing, air arrangements, and/or any pre o r post vacation experiences • Worked with other departments and submit tickets as needed to resolve issues related to billing, bookings, air arrangements, and/or any post vacation experiences • Followed-through recommended adjustments to ensure customer satisfaction and gather feedback about cruise experience to improve services
TDCX Phils, full_time
Mar 2021 to Jan 2022
• Provided post-sales customer service support / troubleshooting support through email and chat for a social media account • Perform data analysis to improve advertising customer experience and ensure higher return in investment • Analyzed disapproved ads and submits a request for approval • Gathered client and partner feedback to enhance ad products and the customer experience