Medical Virtual Assistant
Cebu
Experienced healthcare support professional with over five years of providing customer service in the U.S. healthcare insurance industry. Skilled in insurance verification, benefits explanation, prior authorization, billing support, and coordinating with patients, healthcare providers, and pharmacies. Detail-oriented, organized, and committed to delivering excellent patient support. I am now transitioning into a Medical Virtual Assistant role, bringing strong communication, administrative, and problem-solving skills to help healthcare practices provide efficient and compassionate patient care.
Realpage Philippines, full_time
May 2022 to Apr 2024
Customer Service Associate responsible for handling inbound maintenance calls from residents requesting repairs for their units, apartments, or homes.
Teleperformance Philippines, full_time
Sep 2018 to Jan 2022
Customer Service Representative with experience handling inbound and outbound calls, insurance verification, billing inquiries, medication-related concerns, and prior authorization requests. Coordinated with healthcare providers and pharmacies to facilitate medication approvals, ensure prescription accuracy, and support timely prescription refills for patients.