Onboarding Specialist | Data Entry | Customer Service Specialist
Cebu
I am an E-Commerce and Retail Customer Service professional with over 4 years of hands-on experience maximizing customer satisfaction and streamlining store operations. My expertise bridges the gap between front-facing customer care and backend technical logistics. Having managed Amazon retail support across live chat, email, and voice channels, I have a proven track record of maintaining high CSAT scores under high-volume pressure. Additionally, my 2 years as an E-Commerce Specialist give me a deep understanding of store backend management, order fulfillment, and resolving complex account issues.
Amazon, full_time
Apr 2022 to Nov 2025
Handling customer primarily through phones and was upranked to handle multiple amazon premium subscriptions via email and live chat. Throughout the process I was able to have a work from home setup for having a high CSAT