Executive Support Appointment Setting Specialist | CRM Optimization
Bataan, Dinalupihan, Philippines
I am a detail-oriented and reliable Virtual Assistant with over 1.5 years of experience in customer service and billing support within a fast-paced healthcare account. I handled 50+ client interactions daily through calls and emails, resolving billing inquiries, correcting discrepancies, and maintaining accurate account records while achieving a 95% customer satisfaction rating. In addition to customer support, I have experience in administrative tasks from my time as an HR Assistant, where I managed employee records, documentation, and internal coordination. These roles strengthened my communication skills, time management, organization, and ability to work independently. What makes me stand out is my strong sense of responsibility and ownership. I don’t just complete tasks — I ensure they are done accurately and efficiently. I’m proactive, quick to learn new tools, and comfortable adapting to different systems and workflows. I understand the importance of confidentiality, professionalism, and clear communication, especially in remote work environments. The value I bring to clients is reliability, attention to detail, and a client-first mindset. I aim to make my client’s workload lighter by staying organized, meeting deadlines, and delivering high-quality work consistently. I am looking for a long-term opportunity where I can contribute meaningfully and grow with the company.
Holding Company, part_time
May 2025 to Mar 2026
Position Overview: Detail-oriented Virtual Assistant providing remote support for Airbnb property management operations. Responsible for guest communication, email organization, booking coordination, and administrative tasks to ensure smooth daily operations and positive guest experiences. Key Responsibilities: Managed and organized inbox, responding promptly to guest inquiries and booking requests Handled Airbnb guest communication before, during, and after stays Coordinated check-ins and check-outs Scheduled cleanings and maintenance with service providers Monitored reservations and updated booking calendars Assisted with resolving guest concerns in a professional and timely manner Maintained accurate property records and documentation Organized important emails, flagged urgent matters, and streamlined communication flow Supported daily administrative tasks related to property management
Buwelo Exacstar, full_time
Aug 2023 to Feb 2025
- Interacts with clients by incoming and outgoing calls, emails, or other according to the needs of the customer while upholding predetermined standards for the number of calls, the time, the length, and the quality of the calls. -Delivering excellent customer service by paying close attention, explaining consumer needs, eliciting understanding through questioning, utilizing decision-support tools, and tools for promptly and courteously responding to customers' questions with accurate information complete information and, if necessary, reroute them. . - Meeting all requirements for Key Performance Indicators (KPIs) in order to guarantee quality execution. - Prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. - Delivering regular, accurate reports of billing data; answering and resolving client inquiries and concerns regarding invoices; receiving, classifying, and monitoring incoming payments; and sending clients invoices and account updates.