General Virtual Assistant | E-commerce
Romblon
A dedicated Customer Support and Administrative Operations Specialist focused on helping businesses streamline operations, manage client lifecycles, and deliver exceptional support experiences. Whether managing complex application processes, resolving high-stakes client inquiries, or driving subscription sales, the core goal is delivering seamless service, precision, and operational clarity.
ROVE Dashcam, full_time
Nov 2024 to Aug 2026
* Supported product setup, installation inquiries, configuration, and initial setup steps. * Managed warranty claims and follow-ups via Amazon Seller Central, eBay, and Gorgias. * Utilized platforms such as Quo, Gorgias, and Shopify for phone inquiries, order management, and support workflows.
TIE National LLC, contract
Dec 2023 to Oct 2024
* Analyzed footage and system activity, coordinating incident responses with internal teams. * Maintained active client communication during incidents and documented resolution notes for recordkeeping * Tracked recurring operational patterns to improve issue follow-through.
ESD Recruitment Agency, contract
Jun 2022 to May 2023
* Screened 20–30 candidates weekly by matching applicant resumes against role priorities and qualifications. * Assessed applicant fit, experience, and interview readiness before advancing them to hiring teams. * Coordinated interview and onboarding schedules between candidates and internal stakeholders.
Acquire BPO, full_time
Apr 2021 to May 2022
* Achieved a 100% customer support quality score while balancing accuracy and customer satisfaction. * Audited agent interactions to identify coaching opportunities and maintain service consistency. * Compiled performance reports, translating audit findings into actionable service trends. * Supported issue resolution and customer inquiries utilizing Gorgias macros and workflows.
TELUS International, full_time
Dec 2019 to Mar 2021
* Handled phone inquiries, processed customer refunds, and assisted with purchase updates. * Escalated sensitive customer cases with complete context while keeping responses consistent. * Monitored customer satisfaction (CSAT) trends and service levels to share insights for team improvement.
VXI Global, full_time
Jan 2018 to Jun 2019
* Troubleshot internet and cable technical issues, guiding customers step-by-step toward resolution. * Logged case details and interactions in Einstein CRM to ensure accurate follow-up. * Managed escalated cases with support teams to maintain SLA expectations.