Customer Support Specialist | Virtual Assistant | Chat Email Support
Laguna
Hello! I'm Emil Eric Hernandez, a dedicated Remote Customer Support Specialist with over three years of experience working with both agency and private clients. I specialize in live chat support, customer engagement, and providing excellent service in fast-paced remote environments. I have experience managing multiple conversations, resolving customer inquiries, maintaining professionalism, and building positive customer relationships. In addition to customer support, I'm skilled in data entry, internet research, email management, calendar management, and other administrative tasks. I'm proficient in Microsoft Excel, Microsoft Word, Google Workspace, Google Calendar, Discord, Zoom, Canva (Basic), and HubSpot CRM (Basic). I have advanced English proficiency (C1), strong attention to detail, excellent time management, and the ability to work independently with minimal supervision. I enjoy learning new tools and processes, and I adapt quickly to different workflows and client requirements. I'm currently looking for long-term opportunities as a Virtual Assistant, Customer Support Specialist, Chat Support Specialist, or Administrative Assistant. My goal is to become a reliable team member who contributes to your business by providing exceptional customer service and dependable administrative support. If you're looking for someone who is professional, organized, eager to learn, and committed to delivering quality work, I'd be happy to be part of your team.