Business Operations Specialist, Virtual Assistant, PR Manager
Nueva Ecija
Hi, I’m Idonna Videz, and I have over 15 years of experience in business operations, administration, customer support, purchasing, inventory management, and team coordination. In my most recent role as a Virtual Assistant and Patient Care Coordinator for a U.S.-based healthcare practice, I handled scheduling and rescheduling appointments, patient communications, follow-ups, records management, billing-related concerns, and coordination with providers and office managers. I also supported the company’s online reputation management, helping improve patient engagement and contributing to an increase in the Google rating of one of the clinic locations from 4.6 to 4.7. Before working remotely, I spent over six years as an Assistant General Manager at Krispy Kreme, where I managed day-to-day operations, staffing, scheduling, purchasing, inventory, financial reports, supplier coordination, and accounts payable and receivable support. One of my key achievements was helping the store reach its ROI target in just 2.5 years, ahead of the original three-year target. I also helped expand the online store of my previous company in Singapore from around 100 to 1,000 SKUs in collaboration with the digital marketing team, increasing online sales as a result. I’m comfortable using tools such as Google Workspace, Microsoft 365, GoHighLevel, Calendly, Asana, Canva, Xero and Greenway Intergy EHR. I’m also comfortable learning new systems quickly. I would describe myself as organized, proactive, dependable, and someone who enjoys a fast-paced environment. I’m the type of person who likes keeping things organized, following up on tasks, solving problems quickly, and making sure nothing falls through the cracks. I’m excited about the opportunity to bring that experience to your team and grow with the company long term.
OP360 / Garden OB/GYN, full_time
May 2025 to Jun 2026
Supported physicians, office managers, and healthcare staff by coordinating administrative operations, patient communications, scheduling, and online reputation management. Key Contributions • Coordinated patient scheduling, referrals, follow-up visits, cancellations, and appointment management while ensuring efficient clinic operations. • Assisted patients with billing inquiries, prescription refill requests, laboratory results, and general healthcare concerns with a patient-centered approach. • Maintained accurate electronic medical records using Greenway Intergy EHR while ensuring strict HIPAA compliance and confidentiality. • Managed multi-channel communication through email, chat, and Google Voice, providing timely responses to patients, providers, and clinic staff. • Oversaw Google Business Profile, Yelp, and Meta Business pages, generated reputation reports, and collaborated with physicians and management to resolve patient concerns. • Supported patient satisfaction initiatives by monitoring online reviews, addressing feedback, and strengthening the organization's online reputation across multiple clinic locations. Key Achievement Successfully improved Google Business ratings across multiple clinic locations through proactive patient engagement, review management, and effective issue resolution.
Krispy Kreme, full_time
Mar 2019 to Apr 2025
• Directed daily store operations and supervised Shift Managers and Team Members to achieve service, sales, and profitability objectives. • Led recruitment, hiring, onboarding, coaching, scheduling, performance evaluations, and employee development. • Prepared and analyzed monthly P&L statements, inventory reports, petty cash/disbursement records, sales performance, forecasts, and budget tracking. • Maintained accounting and operational records, including Disbursement, Sales, and Purchase Journals, in accordance with company controls. • Managed inventory, purchasing, demand forecasting, replenishment, and supply planning to minimize waste and stock variances. • Managed Accounts Payable by verifying supplier invoices, matching invoices with POs and DR/DOs, resolving discrepancies, and preparing documentation for payment. • Coordinated with suppliers and internal departments to validate deliveries, reconcile invoice issues, secure credit notes, and maintain procurement documentation. • Monitored operating expenses and compliance with financial controls, procurement policies, food safety, quality, and regulatory standards. • Resolved customer concerns and implemented service recovery initiatives to strengthen customer satisfaction. • Collaborated cross-functionally to improve operational efficiency and achieve sales and profitability targets. • Achieved the projected ROI six months ahead of schedule through operational efficiency and sales performance improvements.
Supernature Pte Ltd, full_time
Apr 2010 to Jun 2018
• Managed retail operations, inventory availability, customer service, purchasing, supplier coordination, logistics, and stock replenishment. • Supervised recruitment, onboarding, training, scheduling, and performance evaluations. • Managed Accounts Payable by verifying supplier invoices, matching POs with DOs/DRs, resolving discrepancies, and preparing payment documentation. • Managed Accounts Receivable by processing customer invoices, recording payments, reconciling accounts, monitoring outstanding balances, and coordinating collections with Finance. • Maintained financial, procurement, and inventory documentation in line with company policies, internal controls, and accounting procedures. • Managed the e-commerce platform, including online orders, product inventory updates, fulfillment coordination, and customer inquiries. • Coordinated international shipments, import documentation, and supplier logistics while supporting compliance with Singapore AVA requirements. • Prepared operational and financial reports supporting inventory planning, purchasing decisions, and business performance. Achievement • Partnered with Digital Marketing to expand the online catalog from 100 to 1,000+ SKUs, increasing online sales opportunities.
Citibank NA, full_time
Nov 2007 to Apr 2010
• Managed inbound and outbound client calls regarding credit card and personal loan billing, payments, and account concerns. • Handled account inquiries, payment arrangements, and financial assistance programs while maintaining high-quality customer service. • Negotiated payment solutions and monitored delinquent accounts; coordinated with third-party collection agencies when appropriate. • Maintained accurate account documentation and compliance with company policies and collection procedures. Achievement • Received multiple Grand Slam Awards for consistently exceeding collection targets across consecutive performance periods.