“Hospitality Operations Professional | Skille, Zoho PriceLabs”
Cavite
"I am a hospitality and property operations professional with a proven track record of managing hotels, resorts, and residential properties. My strengths lie in delivering exceptional guest experiences, streamlining workflows, and ensuring operational efficiency. I bring expertise in tools such as Guesty PMS, PriceLabs, Zoho CRM/Desk, and advanced proficiency in Microsoft 365 and Google Workspace. What sets me apart is my ability to combine technical know‑how with a warm, client‑focused approach — ensuring that every interaction is handled with professionalism, empathy, and attention to detail. Whether supporting membership services, coordinating operations, or resolving issues, I am committed to helping organizations achieve excellence while making clients feel valued and supported."
Cohiba Villas Resort — Boracay Island, Philippines , full_time
Apr 2011 to Jun 2015
• Directed day-to-day operations of a residential community, ensuring smooth administration, compliance with local regulations, and high-quality service delivery. • Coordinated with vendors and contractors for landscaping, HVAC, plumbing, electrical, and cleaning services, maintaining detailed logs, photos, and receipts to track work completion. • Oversaw property maintenance schedules, preventive measures, and emergency repairs, balancing cost efficiency with resident satisfaction. • Managed resident communications with empathy and professionalism, addressing concerns promptly and fostering a supportive community environment. • Supervised staff and service providers, delegating tasks effectively while monitoring performance to uphold standards of safety and quality. • Implemented digital tools (Microsoft Office, Google Workspace, DocuSign, QuickBooks) to streamline workflows, document management, and reporting. • Prepared budgets, monitored expenses, and ensured financial accountability through accurate record-keeping and compliance with organizational policies. • Developed and enforced community rules and guidelines, promoting harmony and accountability among residents. • Adapted quickly to urgent matters, monitoring emails after hours when necessary to resolve time-sensitive issues.