General Virtual Assistant | Customer Service
Metro Manila, Manila, Philippines
Customer Service & Operations Specialist | 6 Years’ Experience | Admin, Scheduling & Logistics Support
Australian Company , full_time
May 2025 to Aug 2026
Managed customer communications by promptly responding to emails and calls, ensuring customer satisfaction. Provided executive support by assisting with daily administrative tasks, managing schedules, coordinating appointments, and prioritizing tasks to support smooth operations. Prepared and processed purchase orders and customer invoices, ensuring accuracy, proper documentation, and timely submission. Scheduled and organized daily assignments for delivery personnel and technicians to support smooth and on-time operations.
PartnerHero Philippines, full_time
Nov 2024 to Apr 2025
Oversee team performance, ensuring adherence to workflows and achievement of KPIs. Prepare and present Weekly Business Review (WBR) reports, highlighting key metrics and insights. Coach and develop associates through regular feedback, performance reviews, and training. Resolve escalations and support process improvements to enhance team efficiency and outcomes.
Infinit-O Philippines Inc. , full_time
Apr 2023 to Oct 2024
Conducts regular performance reviews, provides feedback, and implements training programs. Ensures that operational targets and performance metrics are met or exceeded. Leads process improvements that boost operational efficiency. Handles escalations and complex customer issues to ensure prompt resolution. Conducts regular audits of inbound calls to ensure adherence to company standards. Generates performance reports, highlighting key metrics, strengths, and areas for development..
Infinit-O Philippines Inc. , full_time
Apr 2022 to Mar 2023
Process payments, set up payment plans, and handle sensitive financial data with confidentiality. Handles patient inquiries regarding billing statements, payment options, and account balances. Reviews and analyzes claim denials to determine reasons and necessary corrective actions. Provides excellent customer service by addressing patient concerns in a professional manner.
Alorica Teleservices, full_time
Jul 2020 to Mar 2022
Takes and process prescription orders from patients, including new prescriptions and refills. Contacts patients to confirm refill requests and provide updates on prescription status. Address and resolve any issues related to refills, such as insurance coverage or medication shortages