Customer Service Associate
Negros Occidental
I've been working as BPO agent since 2005, where I've developed my skills in customer service, communication, problem solving, and handling different customer concerns. I was also moved to a technical support role where I take on more complex technical issues beyond troubleshooting. I am responsible for handling escalated issues and it involves deeper troubleshooting. identifying root causes, reviewing system logs and documenting solutions. My most recent job was an onboarding specialist for health care company based in Minnesota. It requires skills of multitasking and paying attention to details as we deal with caregiver requirements. Before this, I also have background with Billing, processing payments and answering billing inquiries, appointment scheduling for trouble calls, outbound calls and appointment scheduling.
Concentrix, full_time
Jul 2011 to May 2023
Handles inbound calls both for voice and chat, process payments and assist in billing inquiries, troubleshooting and setting up appointments.