Girrel A.

Customer Support

Davao del Sur

Overview

Experienced in BPO industry as technical support, sales, and handles call, emails, tickets, and chat.

Skills and Tools

• Customer Support
• Chat Support
• Phone Support
• Email Support
• Ticket Management
• Technical Support
• Freshdesk
• Intercom
• LiveChat
• Quality Assurance

Work History

• Client Support Specialist

  Peak Support, full_time

  Apr 2023 to Present

  Handles calls, chat, emails, and tickets for facilities looking for nurses and aides. Also handles chat, emails, and tickets for troubleshooting issues in a child care management software

• Tech support

  Tmobile, full_time

  Feb 2021 to Jan 2023

  Answers outbound call and help troubleshoot customers with internet issue and also handles billing