Medical Virtual Assistant | Patient Care Coordinator
Laguna
Results-driven AI Automation Specialist and Medical Virtual Assistant with over 4 years of experience supporting healthcare operations, patient care coordination, and customer service. Skilled in appointment scheduling, insurance verification, prescription management, and EHR navigation, with hands-on experience building AI-powered workflows using Zapier, Make.com, Google Workspace, APIs, and automation tools. Passionate about streamlining processes, improving operational efficiency, and delivering exceptional patient and client experiences through technology and innovation.
Optum Global Solutions, full_time
Oct 2024 to Jan 2026
Ensured HIPAA compliance while handling confidential patient information. Verified insurance eligibility and benefits prior to visits Maintained accurate patient records using Cerner EHR. Processed prescription refill requests and prior authorizations. Assisted patients with inquiries regarding appointments, medications, and healthcare services.
Concentrix, full_time
Oct 2021 to Jun 2024
Delivered professional customer support through phone, chat, and email channels. Demonstrated strong communication, problem-solving, and conflict-resolution skills. Resolved customer concerns efficiently while maintaining high satisfaction scores. Documented interactions and updated customer records accurately.