Property Management | Customer Service | Data Entry Operations
Metro Manila
I’m a detail-oriented Property Management VA and Customer Support professional with 4+ years of experience in resident support, data entry, and operations. I have hands-on experience supporting U.S.-based property management accounts, managing 200+ resident accounts, handling maintenance and billing concerns, and using CRM and property management systems. I’m organized, reliable, and skilled at managing high-volume tasks while providing efficient and professional support.
One Coredev IT, full_time
Jan 2025 to May 2026
• Managed 200+ resident accounts for a U.S.-based property management, handling inquiries via email, SMS, or phone while ensuring timely resolution of concerns. • Processed account-related transactions including move-outs, deposit charges, refunds, and final statements with accuracy and attention to detail. • Coordinated with cross-functional teams to resolve billing, maintenance, and account issues while maintaining organized case tracking and documentation. • Prioritized, triaged and routed resident concerns efficiently to support smooth operations, SLA compliance, and customer satisfaction.
Royal M Hotel Fujairah UAE, full_time
May 2024 to Dec 2024
• Managed reservations, guest check-ins/check-outs, and billing transactions for a 200+ room hotel using Opera PMS with accuracy and efficiency. • Processed payments, deposits, and daily audit reports while maintaining accurate guest and financial records. • Coordinated with housekeeping and other departments to ensure room readiness, resolve guest concerns promptly, and support smooth hotel operations.
Infinit-O, full_time
Jun 2022 to Dec 2023
• Maintained and updated supplier and account data across Google Excel and client systems, ensuring accuracy, completeness, and data integrity. • Audited supplier records and documentation to support compliance standards and resolve discrepancies efficiently with clients. • Coordinated with clients and internal systems to verify information, process updates, and maintain organized operational records.