Web Developer | Software Programmer | Technical Support
Palawan
Engineering graduate with a background in programming, web development, and technical support. Demonstrates strong problem-solving, collaboration, and attention to detail in fast-paced, Agile environments.
Fujitsu Engineering Technologies Philippines, Inc. (FETP), contract
Jan 2026 to Jun 2026
Assisted in delopment of full-stack web applications using Java, Spring, and modern frontend technologies (HTML, CSS, Angular.js) Utilized and designed RESTful APIs and tested them using Postman, ensuring efficient data exchange. Worked with PostgreSQL databases to design queries, manage application data, and ensure data accuracy and consistency. Practiced Git-based version control and contributed to team documentation and reviews.
TDCX, full_time
Jan 2025 to Dec 2025
Provided technical support and troubleshooting for clients' platforms and SaaS Managed and prioritized cases in Salesforce; escalated incidents and product bugs through JIRA. Updated internal documentation and contributed to process improvements in Confluence. Strengthened communication and teamwork skills in a fast-paced, collaborative environment.
Foundever, full_time
Oct 2021 to Feb 2024
Provided technical and customer support for a financial services platform via phone, email, and chat, assisting merchants and end users with account-related concerns and platform navigation. Investigated and resolved account, payment, and transaction-related issues, escalating platform defects and complex technical concerns to appropriate support teams. Managed support cases using Salesforce and Freshdesk, ensuring accurate documentation, prioritization, and timely follow-up throughout the issue resolution process.