Virtual Assistant | Customer Service Admin Support
Rizal, Antipolo, Philippines
A Virtual Assistant with over five years of experience in customer service, administrative support, and order management, backed by a strong BPO background. Skilled in handling customer inquiries, managing emails, processing orders, maintaining accurate records, and coordinating daily operations. Proficient in tools such as Salesforce, Shopify, Kustomer, ClickUp, Zendesk, Front, and PandaDoc. Strong in communication, problem-solving, attention to detail, organization, and process improvement. What sets me apart is my ability to take ownership of tasks, adapt quickly to new systems, and identify opportunities to improve workflows. I’m reliable, proactive, and committed to delivering quality work while helping clients run their businesses more efficiently.
Go2 Impact LLC - Cubby Beds, full_time
Sep 2021 to Oct 2026
Lead the Order Support team with training and daily oversight. •Continuously seek enhancements in processes, training, and systems to elevate customer satisfaction. •Ensure data integrity and ticket quality by enforcing good data practices, leading QA processes, and providing necessary training within the team. •Build & maintain the team's Knowledge Base to ensure accurate, up-to-date training materials at all times. •Support the Support Manager in onboarding new team members •Collaborate with other departments to support data accuracy and process improvement.