Bookkeeper | Reconciliation Specialist | Accountant
Batangas
I am a results-driven Virtual Assistant with over 20 years of experience in accounting, bookkeeping, and administrative support across international companies. I help business owners, entrepreneurs, and teams streamline operations, manage finances, and stay organized—so they can focus on growing their business. My background includes working as an Accountant and Customer Experience Agent, where I developed strong skills in financial reporting, email management, client coordination, and data tracking. 🔧 What I can do for you: • Bookkeeping & Accounting (Bank Reconciliation, AP/AR, Financial Reports) • Email & Calendar Management • Data Entry & Reporting • Customer Support (Inbound/Outbound Calls & Email Handling) • Inventory Monitoring & Administrative Tasks 💻 Tools I use: • QuickBooks • Xero • Microsoft Excel • Google Workspace • Accounting Systems (Maconomy, ITS, AVImark, Pioneer Plus) I am detail-oriented, reliable, and committed to delivering accurate and timely work. 📩 Let’s connect and discuss how I can support your business!
Alorica, full_time
Jan 2025 to Present
-Manage inbound and outbound customer and delivery team interactions through phone and email channels while maintaining professionalism and efficiency. -Provide accurate information regarding delivery status, services and account-related concerns to ensure both customer and delivery team understanding and satisfaction. -Handle customer complaints and service issues by actively listening, identifying root causes, and delivering effective and timely resolutions -Process account updates, service requests and transactions in accordance with company policies and system procedures. -Maintain detailed and accurate documentation of all customer interactions, transactions, and resolutions in CRM systems. -Meet and exceed established key performance indicators (KPIs) such as Inbound Average Talk Time (IB ATT), attendance and quality assurance standards. -Escalate unresolved or high-level issues to Market Managers or appropriate support teams while ensuring proper follow-up with customers. -Build and maintain strong customer relationships by demonstrating empathy, patience, and a customer-first approach in every interaction. -Stay up to date with product knowledge, system updates, and company policies to provide accurate and consistent information. -Ensure compliance with company guidelines, data privacy regulations, and service standards in all customer interactions. -Handle sensitive customer information with confidentiality and professionalism.
Grey Worldwide MiddleEast-Qatar, full_time
Mar 2021 to Mar 2023
▪Prepares Job Review for each project in coordination with Sales Team prior to invoicing. ▪Prepares Invoices in Maconomy based on the approved Job Review and send to client via email or by hand. ▪Coordinates with Intercompany (Lebanon, Dubai, Singapore) on intercompany receivables and payables. ▪Prepares monthly bank reconciliation and submits to Finance Manager and Managing Director for approval. ▪Prepares Credit Card Reconciliation on a monthly basis. ▪Encodes new client and new supplier in Maconomy. ▪Coordinates regularly with the Sales and Finance Team regarding on the Maconomy Process. ▪Performs other duties that may be assigned from time to time.
Canadian Veterinary Hospital, full_time
Dec 2018 to Oct 2019
▪ Encodes deliveries of supplies & retail items at AVImark System. ▪ Receives deliveries of pet food items and other supplies as the need arises. ▪ Conducts bi-monthly and monthly physical inventory of Pharmacysupplies & Injectable Supplies. ▪ Conducts monthly physical inventory of Medical Supplies &Consumables, Laboratory Supplies & Consumables, OfficeSupplies, Cleaning and Pantry Supplies, Idexx Supplies, Controlled Drugs &Vaccines. ▪ Prepare monthly consumption reports of the above-mentioned monthly inventories. ▪ Encodes updated actual inventories at AVImark System. ▪ Conducts daily refill of stocks for retail & monitoring of stock level. ▪ Performs other duties that may be assigned from time to time.
Jollibee Qatar W. L. L, full_time
Nov 2012 to Dec 2018
Encodes daily accounting transactions to the Accounting System (Integrated Trading System) such as cash receipts, disbursements and journal entries. Handles Accounts Payable to suppliers, reconciles and prepares payment on a monthly basis Handles Petty Cash Fund for all the stores Checks and confirms Delivery Order (DO) for assigned branch. Prepares monthly bank and credit card reconciliations Prepares monthly Sales Certificate for Royalty computation Conducts monthly cash audit for assigned stores. Conducts month-end inventory count to assigned branch. Monitors renewal of government related documents like CR, Trade License, contracts etc.
Onyx Dominicans Qatar WLL, full_time
Oct 2011 to Oct 2012
Encodes daily accounting transactions to the Accounting System (Quick Books) such as cash receipts, disbursements and journal entries. Keeps individual records of clients like contract, invoices etc. Prepares Income Statement for clients as per request Monitors petty cash funds Prepares monthly payroll for staff Prepares monthly bank reconciliation Handles bank transfer request when necessary Monitors staff leave entitlement & benefits Monitors renewal of government related documents like CR, Trade License, contracts etc.
Efficient Air WLL, full_time
Nov 2008 to Aug 2011
Responsible for the preparation, monitoring, coordination with the bank regarding Letter of Credit (LC) and Tender Bonds Encodes daily accounting transactions to the Accounting System (Pioneer Plus) such as cash receipts, disbursements and journal entries. Prepares monthly report of receivables and payables Prepares monthly cash forecast Prepares Income Statement for the projects Monitors cash position Monitors petty cash funds Prepares monthly payroll for staff and laborers Prepares monthly bank reconciliation
Verde Island Business and Leisure Estate, Inc., full_time
Sep 2002 to Aug 2008
Responsible for the checking and encoding of sales of all profit centers using QuickBooks Pro Accounting Analyzes and reviews general ledger posting of financial information Maintains chart of accounts Creates and post journal entries and adjusting entries Prepares adjustments of monthly food & beverage costs, fuel costs and other consumable cost Conducts periodic physical inventory of resort properties. Conducts month-end audit of F&B items, Souvenir Shop items, linens, diesel, and prepares variance report Prepares Daily & Monthly Cash Flow Analysis Prepares monthly Bank Reconciliation Prepares monthly financial reports such as Income Statement, Balance Sheet & Cash Flow Statement Responsible for the filing, checking of Sales & Inventory Report of all profit and cost centers Represents the company President/CEO in regular meetings with various industries along Batangas Bay regarding environmental concerns Prepares Standard Operating Procedures (SOP) Performs other duties
Commtech Enterprises, Inc., full_time
Jan 1997 to Jul 2002
Responsible in timekeeping and payroll preparation every 15th and 30th of the month Maintains books of account Prepares Financial Reports like Income Statement, Balance Sheet and Cash Flow Statement on a monthly basis Handles accounts receivables and accounts payable and petty cash fund. Assists in the procurement of construction supplies Conducts periodic inventory of construction & hardware materials Handles daily bank transactions Performs other duties