CUSTOMER SERVICE SPECIALIST
Cavite
I have over 11 years of experience in customer service within the logistics and e-commerce industries. Throughout my career, I have provided customer support via phone, email, and live chat, handling both inbound and outbound inquiries. My expertise includes email and ticket management, order tracking, shipment inquiries, issue resolution, and delivering exceptional customer service to ensure high customer satisfaction. I am highly organized, efficient, passionate about helping customers, and goal-oriented. I take pride in providing timely, accurate, and professional support while building positive relationships with customers and contributing to team success.
RAF International Forwarding Phils Inc, full_time
Aug 2014 to Present
Resolved customer inquiries and service concerns efficiently, contributing to an increase in customer satisfaction ratings. Utilized Zendesk to manage and streamline customer interactions, ensuring timely responses and effective problem resolution.Improved product recommendations and increased sales Promoted company products and services through personalized communication, driving repeat customer engagement. Led training sessions for new hires, enhancing their customer service skills and onboarding experience.