Customer Service Support
Cebu
I have been in customer facing set up for 9 years now in aviation industry. I have been set up with different type of individuals. For 9 years I have developed and strengthen my customer relations and customer support. For my experience able to resolve issues and work under pressure. Now, that I became manager I am capable to lead, to train, to role model and most importantly to be an asset of the company.
1AVIATION GROUNDHANDLING SERVICES CORP., full_time
Sep 2024 to May 2026
• Operational Oversight • Supervise ramp operations, baggage handling, and aircraft servicing. • Ensure timely turnaround of flights to prevent delays. • Monitor terminal and airside activities for efficiency and safety. • Safety & Compliance • Enforce aviation safety and security regulations. • Conduct inspections and audits of airport facilities. • Ensure staff comply with government and airport policies. • Emergency & Irregular Operations Management • Coordinate responses to flight delays, cancellations, or emergencies. • Implement contingency plans and emergency response drills. • Act as the decision-maker under pressure to minimize disruption. • Communication Hub • Liaise between airlines, ground handling teams, air traffic control, and security. • Provide leadership and clear direction to on-duty staff. • Report incidents and operational issues to senior management. • Customer Service • Facilitate smooth passenger flow and address complaints. • Ensure baggage and cargo handling meets service standards. • Support improvements to passenger experience.
1AVIATION GROUNDHANDLING SERVICES CORP, full_time
Jun 2019 to Sep 2024
• Planned, coordinated, directed, supervised, trained, evaluated, and monitored airport operations personnel engaged in inspections, emergency response, preventative maintenance, and planned projects. • Managed operational duties ensuring seamless workflow and compliance with safety regulations, resulting in enhanced efficiency and reduced incidents.
Cebu Air Inc., full_time
Aug 2018 to Jun 2019
• Directed loading/unloading of cargo and baggage, ensured ramp operations were functioning properly, and enforced compliance with airport and government regulations. • Coordinated aircraft ground operations, ensuring timely departures and arrivals while maintaining strict safety and efficiency standards. • Supervised and coordinated ground handling operations to ensure efficient aircraft turnaround, minimizing delays and maintaining compliance with safety regulations at Cebu Air Inc.
Topserve manpower Solutions, full_time
May 2017 to Aug 2018
• Addressed customer issues efficiently, interacted with passengers during airport handling, and ensured valid concerns were resolved • Resolved complex customer inquiries and complaints efficiently, enhancing customer satisfaction and retention through effective communication and problem-solving skills.