Customer Service Specialist | Multi-Channel Support
Metro Manila
Experienced Customer Service Representative with a strong background in multi-channel messaging, inquiry support, and administrative assistance. I specialize in managing customer communications across social media (Facebook, Instagram, TikTok) and messaging platforms (WhatsApp, Live Chat) to deliver fast, clear, and reliable support. Key Strengths & Expertise: Multi-Channel Support: Efficiently managing high-volume client inquiries and social media interactions. Administrative & Client Care: Skilled in document management, payment tracking, schedule coordination, and client communication. Problem-Solving & Empathy: Dedicated to resolving issues promptly while maintaining a warm, professional tone. I take pride in helping businesses maintain high customer satisfaction, streamline daily operations, and build lasting client relationships. Let's connect to discuss how I can support your business!
Anselmo Rodiel Review Center, full_time
Feb 2025 to Sep 2026
Managed multi-channel customer inquiries across Facebook, WhatsApp, TikTok, and Instagram, providing prompt and accurate responses to student inquiries. Delivered comprehensive enrollment support by guiding prospective students through program offerings, enrollment procedures, and course requirements. Resolved customer concerns and issues efficiently, maintaining high customer satisfaction and maintaining a professional brand voice across all digital channels. Coordinated client communications and administrative tasks to support smooth daily operations and student onboarding.