Trisha R.

Account Manager at Embody

Pampanga

Overview

I have four years of work experience in customer service, content moderation, and medical virtual assistance. I’m currently working as a Patient Account Manager, where I handle patient accounts, address concerns, coordinate with different teams, and ensure accurate data entry while maintaining patient confidentiality and HIPAA compliance. My strengths include attention to detail, communication, adaptability, and time management. What sets me apart is my ability to learn quickly, navigate different tools efficiently, and stay organized while providing reliable support. I’m committed to helping clients manage their daily tasks smoothly so they can focus on growing their business.

Skills and Tools

• Medical Billing
• Patient Scheduling
• Medical Scheduling
• HIPAA Compliance
• Account Management
• Dialpad

Work History

• Patient Account Manager

  Embody, full_time

  Oct 2026 to Present

  I manage patient accounts by reviewing records for discrepancies, identifying potential issues, and coordinating with the appropriate teams to resolve patient concerns. I also communicate with patients to check on their needs, provide support throughout their journey, maintain accurate records through data entry, and handle confidential information in accordance with HIPAA guidelines. This role has strengthened my organizational skills, attention to detail, patient communication, and ability to navigate multiple tools efficiently while ensuring a smooth patient experience.

• Customer Service Representative

  T-Mobile, full_time

  Jan 2025 to Oct 2026

  I handled customer inquiries and concerns through calls and chat, including billing questions and general account issues. I provided accurate information, addressed complaints with empathy, and ensured customers felt heard and supported. I also followed company guidelines, managed my time effectively to meet performance targets, and provided sales or technical assistance when needed.

• Content Moderator

  Majorel, full_time

  Jul 2022 to Dec 2024

  I reviewed online content to ensure it complied with platform policies and community guidelines. I maintained a high level of attention to detail, identified inappropriate or policy-violating content, and helped ensure a safe online environment.