Team Leader | CSR/TSR | E-Commerce Telecommunication
Pampanga
I’m a dedicated professional with over 10 years of experience in the BPO industry, having worked as a Team Leader, Technical Support Representative, and Customer Service Representative. This journey has equipped me with a well-rounded skill set—from resolving complex technical issues and delivering excellent customer service to leading teams and driving performance. In my roles as a Technical Support and Customer Service Representative, I developed strong problem-solving and communication skills, consistently assisting customers with efficiency and empathy. As a Team Leader, I gained valuable experience in coaching, performance management, and ensuring that team targets and service levels were consistently achieved. Over the past few years in leadership, I’ve been recognized as a Top Team Leader in our program from 2023 to 2024, which further strengthened my passion for leading teams and delivering results. Now, as I transition into a Virtual Assistant role, I bring a solid foundation in communication, organization, and problem-solving. I’m highly adaptable, detail-oriented, and thrive in fast-paced environments. I’m eager to apply my skills in a remote setting and contribute effectively to your organization.
Concentrix, full_time
Sep 2020 to Apr 2026
Concentrix, full_time
Jun 2018 to Sep 2020
Sutherland, full_time
Oct 2016 to May 2018