General Administrative Assistant | Customer Service Data Management
Metro Manila
I am a detail-oriented and reliable administrative professional with over 6 years of experience in customer service, administrative support, account management, financial reconciliation, inventory, and team coordination. I have experience maintaining accurate records, processing transactions and payments, preparing reports, handling customer accounts, and coordinating with different teams to resolve issues efficiently. I am comfortable working with business systems and software, including SAP, Oracle, and Teligent, and I am skilled in managing data, documentation, and day-to-day administrative tasks. I am organized, adaptable, and committed to providing accurate and dependable support to clients and businesses.
Freelance, freelance
Oct 2025 to Mar 2026
- Managed to do bookings of my boss (e.g. Flights, Hotels, Restaurants) - Plotting calendar meetings using ClickUp - Business Trips checking all his businesses within the country. - Errand person always on call when needed. - Filed and sort out documents and used google sheets and google docs.
IntouchCX Philippines, full_time
Oct 2023 to Present
- Managed customer accounts, records, and interaction details. - Processed customer payments, billing adjustments, and account updates. - Investigated and resolved billing discrepancies accurately. - Prepared reports and maintained accurate customer databases. - Coordinated with internal departments to resolve account concerns - Reached 100% accuracy in months and recognized as top performers of the team.
Goldshine Pharmaceuticals, Inc., full_time
Feb 2023 to Aug 2023
- Monitored inventory levels and product availability. Processed and prepared client and distributor orders. - Created sales and inventory reports using SAP. - Reviewed records, receipts, and transactions for accuracy. - Assisted with financial reconciliation and internal audits.
Enstack Technologies, full_time
Jun 2022 to Nov 2022
- Conducted outbound calls and assisted business clients with product information. - Promoted business solutions to small businesses and enterprise merchants. - Assisted more than 100 new users with application setup and navigation. - Provided customer support and helped improve product adoption. - Achieved Top 2 performer in Quarter Performance
Customer Frontline Solutions, contract
Feb 2022 to May 2022
- Reconciled transactions from multiple payment centers. - Processed accounting adjustments and maintained accurate records. - Prepared transaction and account reports using Oracle and Teligent. - Supported financial reconciliation and audit activities. - Recognized as Team Player in the department designation.
Pacer Collection Services, full_time
Jan 2020 to Jan 2022
- Maintained accurate transaction and customer account records. - Assisted customers with account balances and payment options. - Processed and encoded transactions for tracking and reporting. - Coordinated collection activities and provided customer support. - Achieved 80% delinquent balances from accounts. - Ranked 6 for Top collection agency companies.
Edfranze Blueprinting Services, full_time
May 2019 to Jan 2020
- Processed client payments and maintained transaction records. - Scheduled site visits and coordinated project-related activities. - Assisted with administrative tasks and client documentation. - Coordinated with teams to support timely project completion.