HealthCare Virtual Assistant | Credentialing Specialist |Chat Support
Metro Manila, Manila, Philippines
I am a results-driven and highly dependable professional who excels in fast-paced, high-pressure environments. I bring strong organizational skills, sharp attention to detail, and a consistent focus on accuracy and efficiency. My background includes one year of experience as an Appointment Setter, managing inbound and outbound calls, emails, and scheduling, along with nearly a year of part-time experience as a Cold Caller, which strengthened my communication and sales abilities. I also have hands-on experience supporting Shopify customers, managing orders, resolving inquiries, and ensuring a seamless customer experience. I bring two years of experience as a Customer Service Representative for a well-established U.S.-based telecom company and one year as a Care Coordinator supporting both medical and behavioral health insurance providers. In addition, I handled provider credentialing and served as a Practice Manager for a mental health clinic, overseeing administrative operations, provider coordination, and day-to-day practice management. I am highly proficient in the following tools and platforms, with hands-on experience: * Google Calendar * HouseCall Pro. * Calendly *Ensora Theranest *Zocdoc *Gorgias *Shopify
Protea Counseling, full_time
Apr 2024 to Feb 2026
I oversee the daily operations that keep our practice running smoothly, from coordinating provider credentialing to supporting client communication and scheduling
Providence Health Plan, full_time
Feb 2023 to Apr 2024
I managed inbound calls from healthcare providers, assisting with claim inquiries, prior authorizations, and benefits information for patients.
T- Mobile, full_time
Jan 2021 to Jan 2023
I handle inbound calls and assist customers with billing inquiries, account updates, and service issues.