Order Specialist/Customer Service Representative
Metro Manila
With 18 years of experience in customer service, order management, and technical support, I have developed strong communication, problem-solving, and customer service skills. I am experienced in handling customer inquiries through phone and email, resolving issues efficiently, and working with internal teams to ensure a positive customer experience. I am a reliable, detail-oriented professional who is eager to contribute to your team while continuing to learn and grow. I would appreciate the opportunity to discuss how my experience and skills can benefit your company.
ClearSource, full_time
Nov 2020 to Feb 2024
Execute Verification Calls for Customer and Sales Athletes for Order Progression.
West Contacts Solutions/Alorica, full_time
Jun 2013 to Nov 2020
Job Responsibilities: - Optimized order processing for large clients, ensuring timely fulfillment and accurate billing, resulting in a 20% improvement in customer satisfaction scores. - Coordinated service activation by scheduling Test and Turn Ups, effectively reducing potential downtime for clients. - Monitored and tracked the progress of orders, proactively addressing delays and providing updates to stakeholders. - Implemented efficient procedures for submitting billing orders, ensuring accuracy and prompt invoicing upon order completion. - Fostered strong relationships with clients through proactive communication and exceptional service, enhancing customer loyalty.
Sutherland Global Services, full_time
Jan 2012 to Oct 2012
Assisted customers with financial inquiries while ensuring confidentiality, enhancing trust in service interactions. - Provided detailed information and estimated timelines for online bank transfers, facilitating customer decision-making. - Strengthened customer relationships by delivering a high-quality online support experience, resulting in positive feedback.
Eperformax, full_time
Sep 2008 to Jan 2012
Delivered exceptional customer support by promptly resolving inquiries through calls and emails, achieving a resolution satisfaction rate of over 90%. - Provided customers with timely assistance in tracking online transactions and ensuring high-level service consistency. - Maintained organized and secure records of customer information to ensure confidentiality and compliance with data protection standards.
Eperformax, full_time
Jan 2007 to Jul 2008
Facilitated timely order placements for clients, ensuring product availability and enhancing customer satisfaction. - Resolved customer issues relating to product functionality, efficiently processing exchanges and facilitating customer loyalty.
CallExpand, full_time
Oct 2006 to Oct 2006
Executed outbound call strategies to engage potential customers, contributing to team sales objectives.