Customer Support Specialist-Resolving Issues Building Customer Trust
Cavite
Hello! I’m Aries, a detail-oriented and customer-focused professional with experience in investigation, administrative support, customer verification, and risk assessment. In my previous roles, I developed strong communication, problem-solving, and documentation skills while handling sensitive information and working with different teams to resolve issues. I’m comfortable communicating with customers, verifying information, handling concerns professionally, and maintaining accuracy even under pressure. My experience with tools such as Google Workspace, Microsoft 365, Retool, Webitel, Zoom, and Microsoft Teams also allows me to adapt quickly to different work environments. What sets me apart is my combination of analytical thinking, patience, integrity, and attention to detail. I always aim to understand the customer’s concern, provide a clear and helpful solution, and create a positive experience. I’m committed to delivering reliable support and building trust with every client I work with.
Sunprime Finance Inc, full_time
Mar 2026 to Aug 2026
investigated suspicious loan applications and identified potential fraud. Verified customer identity, employment, and income through document review and verification calls. Assessed application risks and recommended appropriate actions based on findings. Prepared accurate investigation reports and maintained detailed case records. Collaborated with cross-functional teams to resolve fraud cases and ensure policy compliance.
Shangri-la the fort Manila, full_time
Jun 2025 to Feb 2026
Conduct continuous CCTV surveillance to detect suspicious activities, behavioral anomalies, and potential security violations. Analyze incidents using time-stamped footage, alarm data, and on-ground reports to support investigations Prepare detailed incident, investigation, and narrative reports used for internal review and case documentation. Maintain strict confidentiality of sensitive information, footage, and investigative records. Support investigation-related administrative tasks, including log validation, evidence organization, and follow-up documentation.