Customer Service | Chat Email Support
Ilocos Sur
I’m a dependable and detail-oriented Customer Service Specialist with experience handling financial accounts through voice support, along with exposure to email and basic chat assistance. I’m skilled in resolving customer concerns, verifying information, and delivering clear, professional communication to ensure a positive customer experience. I thrive in fast-paced environments and can manage multiple tasks while maintaining accuracy and efficiency. My background has strengthened my problem-solving skills, attention to detail, and ability to handle sensitive information with confidentiality. I’m now transitioning into the virtual workspace as a Customer Service Representative or Virtual Assistant. I’m highly adaptable, quick to learn new tools and processes, and committed to providing reliable, high-quality support. Top Skills: • Customer Support (Voice, Email, Basic Chat) • Problem Solving & Conflict Resolution • Data Entry & Documentation • Attention to Detail • Time Management & Multitasking I’m seeking a long-term opportunity where I can contribute to a team and grow professionally.
Teleperformance, full_time
Oct 2024 to Aug 2025
As a Customer Service Representative for a financial account, I handled inbound calls, assisting customers with account inquiries, transactions, and issue resolution. I verified customer information, ensured compliance with security protocols, and provided accurate, timely solutions while maintaining a professional and empathetic approach. I managed high call volumes efficiently, documented customer interactions, and conducted email follow-ups when additional documents or verification were required. I focused on clear communication and building customer trust, especially when handling sensitive or complex concerns. Achievements: • Consistently met performance metrics, including quality, attendance, and productivity • Recognized for strong communication skills and effective handling of customer concerns • Maintained high accuracy in data handling and documentation • Demonstrated reliability and adaptability in a fast-paced environment