Recruiement Coorrdinator | Customer Support Specialist
Cebu, Compostela, Philippines
Im a dedicated and results driven customer service professional with almost 4 years of experience in the BPO industry. I have handled customer support, technical support, healthcare accounts, and recruitment support, which helped me develop strong communication, problem-solving, and multitasking skills. As a Travel Associate for Expedia, I assisted customers with bookings, reservations, and travel concerns. At Amazon, I supported sellers with account issues, order management, and marketplace concerns. With Ring, I worked as a Technical Support Representative, helping customers troubleshoot devices and resolve technical issues efficiently. I also gained healthcare experience at Optum where I processed insurance claims and verified patients insurance coverage. This role strengthened my attention to detail and ability to handle sensitive information professionally. Most recently, I worked for 2 years at ContactPoint 360 as a Medical Care Agent. My responsibilities included checking insurance coverage, assisting patients with product concerns, processing payments, and conducting HIPAA verification. This experience enhanced my customer service skills, empathy, and ability to resolve concerns effectively. In addition to customer service, I also worked as a Recruitment Specialist, where I handled applicant screening, application tracking, follow-ups, and coordination with headhunters. This improved my organizational and interpersonal skills while teaching me how to communicate professionally with different types of people. What sets me apart is my adaptability, willingness to learn, and commitment to providing excellent service. I can work efficiently in fast-paced environments, handle challenging situations professionally, and build positive relationships with customers and clients. I am highly motivated, dependable, and always eager to contribute to a team’s success.