Customer Service Representative
Negros Occidental
Customer Support professional with 2 years of experience, skilled in client communication, written and verbal documentation, and handling inbound and outbound calls. Proficient in addressing customer inquiries, delivering real-time solutions efficiently, and asking effective qualifying questions to better understand customer needs.
Concentrix, full_time
Jul 2024 to May 2025
Assist customers with inquiries and issues related to their electronic devices, internet, and cable services. Cater to customers’ billing concerns, request service upgrades and downgrades, and track their purchased electronic equipment.
Iqor, full_time
Sep 2023 to May 2024
Address customers’ concerns and requests with their mobile devices and service. i. e., changing their service plan, subscription, and monthly adjustment. Assist customers in paying their service bills, providing service extensions, and processing credits and refunds for unused service.