Customer Service VA/ Administrative Assistant
Cebu, Naga, Philippines
I am a Customer Service Professional and aspiring Virtual Assistant with over 5 years of remote work experience supporting US-based clients across PST, EST, and CST time zones. I have experience handling customer concerns through phone, chat, and email while using CRM and ticketing systems such as Zendesk, Freshdesk, Intercom, Salesforce, and ServiceNow. I also have knowledge and hands-on experience with administrative tasks, including email management, calendar scheduling, data entry, documentation, customer follow-ups, and organizing information. I am familiar with Google Workspace, including Gmail, Google Calendar, Google Drive, Google Docs, and Google Sheets, as well as other CRM, communication, and administrative tools. I am organized, detail-oriented, adaptable, and comfortable working independently in a remote environment. I am continuously developing my Virtual Assistant skills and can provide reliable support for customer service, email management, CRM tasks, and general administrative work.
Compass Experience Labs, full_time
Nov 2023 to Aug 2026