Appointment Setter/ Customer Support Specialist
Philippines
I have over two years of experience as an Appointment Setter and one year as a Customer Support Specialist. In my role as an appointment setter, I handled outbound cold calls, qualified leads, scheduled appointments, and maintained accurate CRM records. I’m confident speaking with prospects, overcoming objections, and building rapport quickly to increase show-up rates and conversions. As a Customer Support Specialist, I managed inbound inquiries, resolved customer concerns efficiently, and ensured a positive customer experience. This role strengthened my communication skills, problem-solving ability, and patience when dealing with different types of clients. What makes me stand out is my strong work ethic, adaptability, and results-driven mindset. I am comfortable working with CRM systems, following scripts while still sounding natural, and meeting daily or weekly targets. I also have a reliable work setup, including backup internet and power, ensuring uninterrupted productivity. The value I bring to clients includes: • Consistent lead generation and qualified appointments • Professional and friendly communication • High attention to detail in CRM management • Strong follow-up skills to increase conversions • Dependability and commitment to hitting targets I am proactive, coachable, and always willing to learn new tools or strategies to help the business grow.