Customer Experience Support Specialist |
Cebu
Versatile Virtual Assistant and Customer Support Professional with over 6 years of experience providing administrative, operational, and customer service support in remote environments. Skilled in customer communication, email and calendar management, CRM administration, order processing, data management, and documentation. Experienced in supporting e-commerce operations, streamlining workflows, and ensuring efficient day-to-day business operations. Known for strong organizational skills, attention to detail, adaptability, and a commitment to delivering exceptional service to both clients and customers.
CRIS BPO, full_time
Sep 2020 to Jul 2026
- Supported US-based clients with full-cycle administrative services, improving workflow efficiency and consistency across data management, email campaigns, product listings, and content publishing. - Provided virtual customer support for a subscription-based streaming platform, resolving inquiries related to billing, accounts, and subscriptions through email and chat while ensuring a smooth and positive user experience. -Maintained accurate interaction records, coordinated with technical teams for issue resolution, and contributed to improved customer satisfaction and retention through timely, professional service.