Virtual Assistant | Bookkeeping | Social Media Support
Iloilo
I’m a reliable and detail-oriented Virtual Assistant who helps busy business owners stay organized, save time, and keep their daily operations running smoothly. With a background in customer service, healthcare insurance support, telecommunications, and administrative operations, I bring strong communication, problem-solving, and multitasking skills to every project. I’m experienced in handling customer inquiries, managing information accurately, following processes, resolving issues, and maintaining a high level of professionalism. As a Virtual Assistant, my expertise includes administrative support, bookkeeping, social media management, customer support, data entry, online research, email and calendar management, and content support. I’m also familiar with QuickBooks, Xero, Google Workspace, Canva, ClickUp, Slack, Notion, Metricool, MailerLite, Wix, and Meta Business Suite. For bookkeeping, I can assist with organizing financial records, categorizing transactions, maintaining accurate data, and supporting day-to-day bookkeeping tasks using QuickBooks and Xero. I also have completed Xero training and certifications that strengthen my understanding of cloud-based bookkeeping workflows. My approach is simple: be organized, communicate clearly, pay attention to the details, and take initiative. I don’t just complete assigned tasks—I look for ways to make processes more efficient and help prevent problems before they happen. Whether you need dependable administrative assistance, bookkeeping support, social media coordination, or customer service, I’m ready to become a trusted extension of your team and help you focus on what matters most: growing your business.
EXLService Philippines , full_time
Sep 2024 to Jul 2026
Provides high quality customer service in resolving queries of customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. • Provides inbound phone support. • Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. • Ensures and provides quality service to both Aetna employees and members. • Create, manage, and drive closure on service requests. • Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns. • Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises.
WR1GHT Driving School, full_time
Jul 2022 to Aug 2024
• Managed and maintained organized student and client records with a high level of accuracy and attention to detail. • Performed detailed data entry and processed information through the LTO LTMS government system. • Coordinated scheduling for students and instructors and managed multiple administrative tasks simultaneously. • Prepared monthly, quarterly, and annual reports and maintained complete office documentation. • Managed billing and payment records while ensuring information was properly organized and updated. • Served as a primary point of contact for clients and provided clear guidance throughout their transactions. • Worked independently to prioritize daily administrative and operational responsibilities.
Legato Health Technologies, full_time
Jun 2021 to Jul 2022
• Researched customer and provider concerns to identify accurate information and appropriate solutions. • Reviewed information across internal systems to respond accurately to inquiries involving benefits, eligibility, contracts, and claims. • Documented inquiries and outcomes carefully in the company database for accurate tracking and follow-up. • Identified recurring issues and operational gaps through research and review of customer concerns. • Coordinated with multiple departments to gather information and resolve complex requests. • Managed a full daily caseload while consistently meeting department performance and service goals.
EON Centennial Soho Hotel, full_time
Aug 2019 to Nov 2020
• Managed daily operations, schedules, records, reports, and front office systems. • Supervised and trained team members and monitored performance and daily responsibilities. • Maintained accurate billing and operational records while ensuring compliance with company procedures. • Resolved customer concerns professionally and efficiently in a fast-paced environment.
Inspiro, contract
Feb 2019 to Aug 2019
• Researched and verified information using internal systems to provide accurate responses to customers. • Documented transactions and customer requests accurately. • Identified issues and explored alternative solutions when standard processes did not resolve the concern. • Escalated and forwarded requests appropriately while ensuring proper follow-up.
Landmark Retail Investment Co. (Homecentre), contract
Nov 2015 to Dec 2018
• Maintained organized employee records, attendance documentation, and administrative files. • Managed detailed documentation related to staff, visa, and insurance requirements. • Processed purchase requisitions, verified invoices, and prepared monthly petty cash reports. • Supported day-to-day administrative operations requiring accuracy, organization, and attention to detail.