Senior Customer Support | XEROX
Metro Manila
Handled inbound/outbound phone and email inquiries related to supply requests, backorders, lost shipments, order tracking, and online orders through the web portal. Managed Xerox supplies inventory, handled supply escalations, and monitored auto-replenishment processes to ensure timely and accurate delivery of supplies. Responsible for tracking stock levels, identifying shortages, resolving replenishment issues, and coordinating with relevant teams to prevent stockouts. Also monitored supply consumption, maintained accurate inventory records, and ensured that replenishment orders were processed efficiently to support smooth and uninterrupted operations
HCL TECHNOLOGIES, full_time
Sep 2019 to Aug 2026
Achieved Employee of the Month in 2024 (October) Handled inbound/outbound phone and email inquiries related to supply requests, backorders, lost shipments, order tracking, and online orders through the web portal. Managed Xerox supplies inventory, handled supply escalations, and monitored auto-replenishment processes to ensure timely and accurate delivery of supplies. Responsible for tracking stock levels, identifying shortages, resolving replenishment issues, and coordinating with relevant teams to prevent stockouts. Also monitored supply consumption, maintained accurate inventory records, and ensured that replenishment orders were processed efficiently to support smooth and uninterrupted operations