Customer Service Representative| Healthcare VA |Administrative Support
Metro Manila
Customer Service professional with more than two years of BPO experience across healthcare and customer support accounts. Experienced in customer communication, data management, problem resolution, and remote work environments. Seeking opportunities as a Customer Service VA, Executive Assistant, or Healthcare Virtual Assistant KEY COMPETENCIES Customer Support Email Management & Communication Data Entry & Documentation Administrative Support Appointment Coordination
Sagility Health Philippines, full_time
May 2025 to Jun 2026
Assist customers with healthcare-related inquiries and account concerns. Provide accurate information while maintaining professionalism and empathy. Document customer interactions and updates accurately. Resolve issues efficiently while following company policies and procedures. Maintain service quality standards and customer satisfaction.
Concentrix, full_time
May 2024 to Apr 2025
Handled inbound customer inquiries through phone and support channels. Assisted customers with account concerns, billing inquiries, and service requests. Maintained detailed records of customer interactions. Met productivity and quality performance metrics. Handled 50–80 customer interactions daily Maintained 95%+ customer satisfaction score Resolved customer concerns within SLA targets
Alorica, full_time
Sep 2023 to Mar 2024
Delivered customer support and issue resolution in a high-volume environment. Communicated effectively with customers to identify and solve concerns. Processed account updates and maintained accurate documentation.
Singapore Client, part_time
May 2022 to Mar 2023
Monitored and managed email communications to ensure important academic updates were not missed. Organized assignments, task lists, and school requirements to help maintain productivity and timely completion of responsibilities. Tracked project deadlines and provided reminders for urgent tasks and submissions. Managed class schedules and maintained an organized calendar of academic activities. Monitored and communicated important school announcements, events, and schedule changes. Coordinated information regarding field trips, educational tours, and other school-related activities. Provided administrative support by organizing information and ensuring timely communication of priorities and deadlines
Singapore Client, part_time
May 2022 to Mar 2023
Conducted online tutoring sessions through virtual communication platforms. Prepared lesson materials and learning activities tailored to students' needs. Monitored student progress and provided feedback to improve performance. Scheduled and managed online class sessions and learning activities. Maintained communication with students regarding assignments, lessons, and academic concerns. Assisted students in understanding course materials and completing academic requirements.
Household, part_time
Jan 2022 to Dec 2023
Provided one-on-one and small-group tutoring sessions in a classroom or home setting. Developed lesson plans and learning materials to support student learning. Assisted students with homework, projects, and examination preparation. Monitored academic progress and adjusted teaching methods based on student needs. Encouraged student participation and built positive learning relationships. Maintained organized records of lessons, attendance, and student performance.