Rafael P.

VA / Receptionist / Administrator

Metro Manila

Overview

Medical Virtual Assistant and Healthcare Advocate with 15+ years of experience in a call center setting, handling customer communication, medical reception, technical and healthcare customer service, billing support, and administrative operations. Experienced in managing patient appointments, pre- and post-procedure follow-ups, EMR/EHR documentation, insurance inquiries, and virtual front desk operations. Proficient in AdvancedMD, GoHighLevel CRM, RingCentral, Canva, and SullyAI, with a strong commitment to delivering compassionate patient care, maintaining HIPAA compliance, and providing exceptional customer service.

Skills and Tools

• Data Entry
• Client Communication
• Scribe
• Process Documentation
• Zoom
• Internet Research
• Scheduling
• Microsoft Teams
• Document Management
• Google Meet

Work History

• Medical Virtual Assistant / Receptionist

  Total Wellness Care Center (MedVA) (Remote), contract

  Jan 2026 to Jul 2026

  • Served as the primary point of contact for patients across two wellness clinics in Louisiana. • Conducted pre-procedure calls to review instructions and answer patient questions. • Performed post-procedure follow-up calls to monitor recovery and improve patient satisfaction. • Managed inbound and outbound patient communications via phone, text and email. • Scheduled appointments, updated patient records, and maintained accurate documentation using AdvancedMD. • Utilized RingCentral to manage virtual front desk operations and patient communications. • Created accurate clinical documentation and medical transcriptions using SullyAI. • Maintained HIPAA compliance while delivering compassionate, patient-centered support.

• Healthcare Advocate / Coverage & Billing Specialist

  Concentrix Philippines (Remote), full_time

  Sep 2024 to Oct 2025

  • Handle inbound and outbound member calls regarding healthcare coverage, billing, pharmacy, and DME inquiries. • Assist members with insurance verification, billing disputes, appeals, and claims resolution. • Coordinate with healthcare providers to ensure accurate benefit and claims information. • Document member interactions in CRM/EHR systems while maintaining HIPAA compliance.

• Administrative Officer – Learning & Development

  TTEC Philippines (Remote), full_time

  Oct 2022 to Dec 2023

  • Coordinated employee onboarding and training programs. • Prepared reports, training materials, and compliance documentation. • Supported administrative and learning operations.

• Talent Acquisition Specialist

  TTEC Philippines (Remote), full_time

  Aug 2018 to Oct 2022

  • Managed end-to-end recruitment for multiple business units. • Conducted candidate sourcing, interviews, onboarding, and reporting.