Technical Operations and Customer Success Partner | BPO
Batangas
Hi, my name is Donato M. Everyone calls me Don. I have 19 years of BPO experience engaged in various U.S. based accounts for internet, cable, VoIP, and mobile services, in roles such as technical support representative, quality assurance representative, ticket management specialist, escalation desk, and supervisor. I possess strong knowledge and expertise in applications essential for daily tasks, including Microsoft Office (Excel, Word, PowerPoint, MS Teams, Outlook), CRM, Expert Workspace, Remedy ticketing tool, CSR tool for email issues, DMT (Device Management Tool) and other account specific tools. My experience includes reporting, coaching, call evaluation, and operational tasks like troubleshooting with customers over the phone. I work with integrity and a results-driven mindset, excelling in multitasking, attention to detail, and rapid learning. While I may not be the most experienced candidate, I am committed to delivering exceptional results and contributing to your company’s success. I am confident in my ability to meet the requirements of this role, including technical troubleshooting, customer service , customer education, and collaboration with teams. I am eager to bring my skills and dedication to your organization.