Customer Success Specialist
Metro Manila
Customer-focused operations and account management professional with 5+ years of experience supporting enterprise customers across global markets. Proven ability to manage customer relationships, drive successful project execution, resolve complex issues, and collaborate cross-functionally to deliver exceptional customer experiences. Experienced in managing key accounts, coordinating global stakeholders, improving service processes through automation, and ensuring customer success throughout the sales and post-sales lifecycle.
PH Business Network, freelance
Jan 2025 to Present
- Manages the Facebook community by reviewing member requests and posts - Maintains the quality of the group by thoroughly reviewing all post request and ensures the group's rules are not violated - Manages events by the group such as meet-ups, etc
Emerson Electric Asia, full_time
Nov 2021 to Jul 2026
- Managed key customer accounts generating approximately USD 500K in annual revenue, serving as a trusted point of contact for inquiries, order execution, and post-sales support. - Supported customers throughout the entire sales cycle, ensuring a seamless experience from quotation, order placement, fulfillment, delivery, and after-sales support.