Banking and Finance,Compliance,Customer Service,Administrative Support
Metro Manila, Muntinlupa, Philippines
Detail-oriented and highly adaptable banking and financial operations professional with over 10 years of experience across branch operations, cash management, compliance, customer service, administrative support, and business operations. Nearly 8 years with UnionBank of the Philippines supporting account opening, transaction approvals, cash controls, KYC/CDD, AML compliance, transaction monitoring, documentation, audit requirements, reconciliations, operational reporting, and service-level performance. Experienced in high-volume, confidential processes requiring accuracy, risk awareness, regulatory compliance, and timely execution. Currently strengthening bookkeeping and accounting knowledge through Coursera and Intuit training, with focus on accounting fundamentals, assets, sales, liabilities, expenses, equity, QuickBooks Online, and payroll basics. Comfortable working independently in remote/WFH environments using Microsoft Office, Google Workspace, core banking, transaction monitoring and documentations systems.
Unionbank of the Philippines, full_time
Sep 2017 to Sep 2025
➢ Operational and Compliance Oversight ▪ Managed end-to-end branch operations including account opening, transaction approvals, vault control and regulatory compliance. ▪ Co-managed AML compliance including CTR and STR reporting. ▪ Ensured adherence to BSP regulations, AML requirements and internal policies. ▪ Monitored branch dashboards to ensure SLA compliance and operational efficiency. ▪ Supported internal auditors, compliance officers and BSP examiners during branch audits. ➢ Transaction Authority and Approvals ▪ Approved/co-approved high-value transactions including Manager’s Checks, Demand Drafts, SWIFT, PDDTS, RTGS wire transfers, Certificate of Time Deposits, Foreign Currency transactions, withdrawals, encashments and fund transfers. ▪ Verified and posted transactions beyond Junior Branch Ambassador (Teller) authority limits. ➢ Risk and Control Management ▪ Enforced joint custodianship and dual control over Cash-in-vault, ATM funds, accountable forms, and dormant accounts. ▪ Conducted daily balancing and post-verification of branch transactions. ▪ Monitored sundry and sensitive accounts ensuring timely reversals. ▪ Supervised proper documentation scanning and uploads within SLA. ➢ Clearing and Account Management ▪ Monitored inward clearing checks (RCOCI, technically defective items). ▪ Ensure proper handling of returned checks and debit adjustments. ▪ Managed contingent account bookings and reversals. ➢ Leadership and Sales ▪ Supervised and coached Junior Branch Ambassadors (Tellers). ▪ Supported revenue generation through cross-selling (bancassurance, credit cards, personal loans and auto loans).
City of Dreams Manila, full_time
Jul 2015 to Aug 2017
➢ Guest Experience and Frontline Representative ▪ Served as primary point of contact for guests in luxury integrated resort environment, maintaining exceptional service quality even during peak operational hours and proactively addressed guest concerns and service recovery situations to protect company reputation and customer satisfaction. ➢ Cashiering and Financial Handling ▪ Managed daily cashiering operations including bill settlement, POS transactions and payment reconciliation, ensured accuracy in financial transactions, minimizing discrepancies and maintaining strong cash accountability and performed end-of-shift reconciliation and turnover with internal control procedures. ➢ Revenue and Sales Support ▪ Contributed to revenue growth through upselling menu items, promotions, and featured offerings. Maintained awareness of guest preferences to enhance service delivery. ➢ Operational Efficiency ▪ Coordinated with kitchen and service teams to ensure timely order fulfillment, maintained compliance with hygiene, safety and operational standards.
Sanford Marketing Corporation, full_time
Dec 2014 to Apr 2015
➢ Treasury and Cash Operations Support ▪ Managed daily inflow and outflow of cash, coins and foreign currency transactions to support operational liquidity. ▪ Received, verified and recorded partial remittances and cashier turnovers. ▪ Buffered and distributed coins and bills to ensure uninterrupted store operations. ➢ Reconciliation and Financial Controls ▪ Conducted physical inventory counts of cash holdings, ensuring accuracy and accountability. ▪ Encoded all cash transactions (inflows and outflows) into monitoring systems for reporting integrity. ▪ Identified discrepancies and coordinated resolution to maintain clean reconciliation records. ➢ Internal Control and Risk Awareness ▪ Ensured compliance with internal treasury procedures and documentation standards. ▪ Maintained custody discipline over physical cash and accountable items. ▪ Supported segregation of duties and cash handling protocols to minimize operational risk exposure. ➢ Foreign Currency Handling ▪ Assisted in receiving and processing foreign exchange transactions. ▪ Ensured accurate documentation and recording of currency exchanges.