Application Support Engineer | SQL
Bulacan
I’m a technical professional with 10 years of experience in application support, data management, and service operations. I’ve spent a decade working with complex systems for companies like Dell and Telus, where I specialized in maintaining data integrity and resolving high-level technical incidents. I'm highly proficient in SQL for data queries and have a strong grasp of the Google Cloud Platform (GCP) ecosystem. Whether it’s managing CRMs or auditing large datasets, I focus on accuracy and efficiency helped by my 78 WPM typing speed and a high-performance workstation built for heavy multitasking. I’m a fast learner who treats every ticket or data point as a priority.
Telus, full_time
Jul 2022 to Present
Expert in collaborating with DevOps and Engineering teams to resolve high-priority defects, managing SQL databases, and navigating Unix and GCP environments. Bridging the gap between complex software solutions and end-user success, ensuring 99.9% system uptime through proactive monitoring, robust root cause analysis, and rapid incident response to maintain business continuity.