Daniel D.

Omnichannel Customer Support and E-Commerce VA

Laguna

Overview

Hi, I'm Daniel, a Customer Support Specialist and Virtual Assistant with 16+ years of experience helping e-commerce, SaaS, and service-based businesses deliver exceptional customer experiences through phone, email, and live chat support. I specialize in customer service, order management, Shopify operations, inbox and calendar management, lead generation, quality assurance, and process improvement, and have supported well-known brands including Havaianas US, iHerb, TruBrain, IVYRX, Cuddle Clones, and Legion Supplements. What sets me apart is my ability to quickly learn new systems, resolve complex customer issues with professionalism and empathy, and consistently improve workflows while maintaining a strong focus on accuracy, communication, and customer satisfaction. I am committed to being a dependable long-term partner who helps businesses streamline operations, retain customers, and grow.

Skills and Tools

• Customer Support
• Chat Support
• Email Support
• Phone Support
• Complaint Resolution
• Ticket Management
• Quality Assurance
• Zendesk
• Intercom
• Gorgias
• Help Scout
• Freshdesk
• Conflict Resolution
• Knowledge Base Management

Work History

• Freelance Omnichannel Customer Support Specialist & Virtual Assistant

  Various E-commerce Companies, freelance

  Apr 2013 to Present

  Supported multiple e-commerce brands including Havaianas US, iHerb, Reason Clothing, TruBrain, IVYRX, Cuddle Clones, Prime Massage Chairs, Legion Supplements, and other online retailers.

• Compliance and Complaints Officer

  William Hill Group, full_time

  Oct 2011 to Apr 2013

• Shift Manager

  Paragon International Customer Care Limited, full_time

  Sep 2009 to Sep 2011

• Email and Chat Support

  Paragon International Customer Care Limited, full_time

  Mar 2009 to Sep 2009