AI-Powered Executive Assistant
Camarines Sur, Naga, Philippines
Hi, I'm Ericka — a Virtual/Executive Assistant and Social Media Manager with close to four years of experience supporting senior executives and managing day-to-day operations, plus hands-on experience running social media and content for multiple clients. I've helped clients stay organized through calendar and project management, streamlined admin and reporting processes, and driven real results on social — including a campaign that hit roughly 30x ROAS. My background spans construction/engineering administration, floral and events, and BPO client communication, giving me a versatile toolkit for keeping operations, content, and client relationships running smoothly. I'm detail-oriented, proactive, and quick to adapt to new tools and systems, and I bring the same level of care to every client as if their business were my own
Pru Life UK , part_time
Mar 2024 to Present
Serve as a part-time Financial Consultant, advising individuals on insurance and financial protection solutions tailored to their needs and life goals. Build and maintain client relationships through consultative, needs-based selling — assessing financial situations, explaining policy options clearly, and guiding clients through the decision-making and application process. Balance this client-facing advisory role alongside other freelance commitments, applying strong communication, relationship management, and organizational skills to serve clients effectively on a flexible schedule.
Bless Music & Arts Learning Center, full_time
Feb 2022 to Dec 2023
Oversaw daily operations for a music and arts learning center, managing student scheduling and coordinating it with music coaches' availability to ensure smooth, conflict-free class delivery. Monitored sales performance and operational expenses to keep the center running efficiently and profitably. Led digital marketing efforts, including planning and executing Meta Ads campaigns and shaping overall marketing strategy to drive student enrollment and brand visibility. Additionally managed end-to-end operations for quarterly recitals — coordinating logistics, schedules, and stakeholders to deliver polished, well-run events for students and families.
Quantrics Enterprise Inc., full_time
Jun 2021 to Feb 2022
Handled inbound and outbound calls for Bell, a Canadian telecommunications company, in a collections-focused customer service role. Collected outstanding payments from customers and negotiated tailored payment arrangements to resolve past-due accounts while maintaining a positive customer experience. Navigated Bell's CRM system to access account histories, process payments, and document interactions accurately. Assisted customers with a range of account issues beyond collections, balancing firm follow-through on payment resolution with empathetic, solutions-oriented service.
Thinkers Hub, part_time
Jan 2021 to Present
Freelance , freelance
Jan 2021 to Present
Designed branding and promotional graphics for social media clients using Canva — including business card assets and brand visuals for an aluminum and glass works client — as part of broader content calendar development. Built a 30-day Instagram content calendar for a floral brand client, pairing visual content with captions crafted to match each platform's tone and drive engagement, from product-focused posts to campaign-specific messaging (including a Valentine's Day push that achieved a ~30x ROAS). Balanced on-brand visual consistency with copy that felt native to each platform rather than overly polished or ad-like.
Digital Minds BPO, full_time
Jan 2019 to Present
Handled outbound and inbound sales calls promoting premium subscription upgrades for mobile and web applications, specifically serving US and UK-based clients. Engaged customers across these markets to identify their needs and present the value of premium features, converting free users into paying subscribers while adapting communication style to different cultural and regional expectations. Consistently worked toward and met assigned sales quotas, combining persuasive communication with a customer-focused approach to drive conversions while maintaining a positive brand experience.
Adfar Engineering Services, full_time
Mar 2017 to Feb 2021
Served as the CEO's right hand and admin office lead while doubling as Purchasing Officer, giving me end-to-end visibility across the company's projects. Managed procurement for ongoing engineering and construction projects — sourcing, vendor coordination, and materials tracking — while overseeing project timelines to ensure engineers, architects, and stakeholders stayed aligned and on schedule. Acted as the coordination point between the CEO, project teams, and external stakeholders, monitoring progress across multiple projects simultaneously and flagging risks before they caused delays. This cross-functional exposure — spanning executive support, procurement, and hands-on project monitoring — built a strong foundation for transitioning into a project management role, where I can bring the same organizational rigor, stakeholder coordination, and timeline accountability to leading projects directly.