Operations and Administrative Support
Bulacan
Operations and Administrative Support professional with extensive experience supporting e-commerce, fintech, insurance, and business operations. Skilled in back-office operations, processing support, customer service, data validation, administrative tasks, CRM systems, merchant onboarding, and process improvement. Open to career growth and transitioning into new roles, with a willingness to learn new processes and develop new skills.
Ubiquity Global Services, full_time
Oct 2023 to Sep 2025
• Managed website and mobile app content by updating cashback rates, promotional offers, terms and conditions, banners, images, and other marketing assets. • Processed and implemented partner campaign change requests, ensuring timely and accurate updates across digital platforms. • Identified, investigated, and escalated website, campaign, and operational issues to the appropriate teams for resolution. • Collaborated closely with Client Success, Marketing, and Operations teams to configure promotional rates, offers, and campaign launches. • Coordinated the onboarding of new merchants and partners by gathering required information through partner portals, direct communication, and cross-functional collaboration. • Performed data administration, system maintenance, reporting, and other ad hoc operational tasks while maintaining a high level of accuracy and attention to detail.
Ubiquity Global Services, full_time
Jun 2022 to Sep 2023
• Managed the end-to-end dispute process from front-end intake through back-end resolution. • Reviewed cardholder disputes and determined the applicable claim type, including Regulation E and Regulation Z claims. • Researched and analyzed transaction data to assess disputes, identify potential fraud and operational risks, and coordinated with third-party merchants to verify transactions, request cardholder representment, and resolve disputes accordingly. • Created and processed chargebacks in accordance with established procedures. • Handled pre-arbitration and arbitration cases in accordance with Visa and Mastercard dispute rules and processes. • Maintained SLA compliance by ensuring accurate, timely, and efficient case resolution.
Chubb Business Services, full_time
Nov 2021 to Apr 2022
• Managed commercial insurance policies across Property, Marine, Casualty, and Financial Lines. • Processed new business, renewals, endorsements, and policy maintenance activities, including premium calculations, billing, and invoicing. • Updated and maintained accurate insured client records, policy details, and transaction records to support efficient and compliant insurance operations. • Performed administrative and operational tasks to support daily business functions. • Worked closely with brokers and stakeholders to ensure timely policy servicing.
Alta Resources, full_time
Sep 2020 to Oct 2021
• Delivered exceptional customer support through email and live chat, resolving inquiries with professionalism, accuracy, and empathy. • Investigated and resolved customer issues by analyzing concerns, providing effective solutions, and ensuring timely follow-up. • Assisted customers with product information, order inquiries, account concerns, and troubleshooting while maintaining a high standard of written communication. • Collaborated with internal teams to resolve complex issues, consistently meeting quality standards and delivering a positive customer experience.
iSupport Worldwide, full_time
Sep 2018 to Apr 2020
• Evaluated insurance applications and assessed client risk profiles. • Processed new policies, renewals, endorsements, and cancellations. • Reviewed contracts and supporting documentation to ensure compliance. • Determined appropriate insurance coverage based on underwriting guidelines.