Joel M.

Track and Trace Specialists, Dispatcher

Iloilo

Overview

Customer Support Billing and Escalations Outbound & Inbound Call Handling Analytics and Problem Solving Technical Support Chat and Email Support CRM Entry and update Experience with the following: Sales Force Hubspot Outlook ACSR Slack DAT Loadboard Googlesheets MS Office Suite

Skills and Tools

• Customer Support
• Chat Support
• Email Support
• Phone Support
• Tier 1 Support
• BPO Operations

Work History

• Operations Coordinator

  Valoroo (Sheer Logistics ), contract

  Apr 2025 to Nov 2025

  Customer Support Billing and Escalations Outbound & Inbound Call Handling Analytics and Problem Solving Technical Support Chat and Email Support CRM Entry and update