Lead Generation | Customer Service Rep
Tarlac
Hi! I’m a Lead Generation and Sales Development professional with 8 years of experience in BPO and sales. I specialize in cold calling, appointment setting, and turning prospects into qualified opportunities. I’m confident, persistent, and results driven, with a strong focus on communication and building genuine client relationships. My goal is simple, help you generate more qualified leads and grow your business.
RealPage, full_time
Nov 2022 to Dec 2024
Generates new sales opportunities by identifying and quallying potential customers Taking inbound and outbound calls, as well as emall inquiries trom Property Managers and executives. inquiring about our products and services. • Pitches our products to new customers • Organizing resources to update the CRM. scrubbing and all around administrative skills
Teleperformance, full_time
Nov 2021 to Nov 2022
Maintain client information and financial records. Ensure you stay up-to-date with tourism trends by attending travel seminars. Responds to and manages complaints and escalations from clients, takeover the call and assist them.
Acquire BPO, full_time
Mar 2021 to Nov 2021
Sales Development Representative (SDR) who focuses on finding, qualifying, nurturing and setting sales appointments with leads in the sales pipeline. Generates or orders from research teams the list with contacts of potential clients, and provided cold calling. After every call, updates CRM to fetermine the overall interest of prospective clients. Managing 500 up to 1,000 prospect leads per month, convert it to set appointments, create a profile for each chent, set invites, update accounts and monthly leads tracker.
Concentrix, full_time
Jul 2019 to Jan 2021
Answering 70 or more phone calls per day relating to products, services and current promotions, doing product upselling at the same • Supporting and mentoring new employees conducting seminars, workshops and individual training sessions. • Providing knowledge resources and information to support agents • Coaching and training agents on improving customer interaction and offering advisors guidance • Responsible for supervising, managing ang motivating team members on a daily basis • Reporting the team's progress to higher management. Coordinating efforts and division of task and resolving interpersonal concerns.
The Results, full_time
Feb 2016 to Feb 2017
Responsible for customer needs and complaints •l Provided assistance in money transfer transactions.